I'm having trouble signing-in to the app

Some troubleshooting tips to try if you're unable to ‘Sign-in’ after our recent 'GDPR' update. 

The latest version of mySchoolApp has now been released and we need all users to follow a simple process to accept our terms and validate their accounts, to ensure we are compliant with the new EU General Data Protection Regulation (GDPR).

 

It is important that you do this as your child's school will not be able to message you via the app, unless you have followed this process.

 

App version

Firstly, please ensure that you have followed the update process on your phone and have downloaded the latest version of the App for your phone or tablet 

 

Apple App Store (2.4.4) 

Android Google Play (2.1.49)

 

The version numbers above refer to mySchoolApp and are correct at 13/06/19.
Please check the app stores for the latest releases of our dedicated apps.

 

The Validation Process

1. After opening the App, you will be asked to search for and select your school
2. Tap ‘Sign In’
3. Enter the Email address you used to originally set-up your mySchoolApp account
4. Enter the Password you created at registration. If you've forgotten it please see below.
5. Please read and confirm you are happy to accept our App Terms of use and Privacy Policy statement
6. Check your Email and confirm your account by hitting the ‘Activate Account’ button in the Email our system sends you 
7. Open the app and ‘Sign In’
8. That’s it, you’re all set-up!

 

Other considerations

“I get a ‘wrong Password’ message”

1. Tap the ‘Forgotten Password’ button on the Sign In Page
2. Enter the Email address you provided when you originally registered and follow the link to reset your Password.

 

“Why am I not receiving any Emails from mySchoolApp?”

1. Please check your SPAM / Junk Folders
2. Please ensure that the Email address you provided on registration is valid (if not, you can Register a new account with your correct address by tapping Register instead of Sign in)
3. Please contact [e-mail] and let us know the School you are trying to access and a member of our team will offer any help that we can