As we develop mySchoolApp (and other apps on the same platform) we are introducing features which require tighter security for users than we have had to date. The current user-created PIN had no specific requirements and following advice from our security consultant, it has been decided to upgrade this to a Password.
So what do I have to do?
First step is to ensure you have the latest version of the app installed on your phone. Go to Google Play/Apple App Store and search for mySchoolApp if an update is available it will be shown there.
When you open the app you will be taken to a screen requesting that you create your new password. You will be asked for the following:
- Old PIN
- New password (6 characters minimum, comprising at least 1 lower case letter, 1 upper case letter and 1 numeral)
- Confirm new password
Once entered you will be asked if you would like to use Touch/Face ID (if available). If you forget your password at any time in the future you will be able to request a password reset via the app.